Club Focus Shibuya (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our guests.

This Privacy Policy explains how we collect, use, store, and protect information provided through this website, reservation forms, email, phone, WhatsApp, LINE, WeChat, and other communication channels.

1. Information We Collect

We may collect the following information when you contact us or make a reservation:

  • Name or nickname
  • Email address
  • Phone number
  • Messaging app ID
  • Preferred companion
  • Desired date and time
  • Hotel or meeting location details
  • Booking requests, questions, and communication history
  • Any other information voluntarily provided by you

We do not intentionally collect information from minors. This website and our services are intended only for adults aged 18 or older.

2. How We Use Your Information

We use your information only for the following purposes:

  • Responding to inquiries
  • Confirming reservations
  • Providing booking support
  • Communicating important service information
  • Improving our customer support
  • Preventing fraud, abuse, or unauthorized use
  • Complying with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties.

3. Sharing of Information

We may share limited information only when necessary:

  • With staff members involved in reservation support
  • With companions only to the extent necessary to arrange a booking
  • When required by law, regulation, court order, or public authority
  • When necessary to protect our guests, staff, companions, business, or legal rights

4. Data Storage and Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure. Please avoid sending highly sensitive information unless necessary.

5. Cookies and Analytics

This website may use cookies or similar technologies to improve usability, analyze traffic, and maintain website functionality.

You may disable cookies through your browser settings, but some parts of the website may not function properly.

6. Third-Party Services

Our website may include links to external services such as WhatsApp, LINE, WeChat, or other platforms.

Please note that those third-party services have their own privacy policies, and we are not responsible for their content, security, or data handling practices.

7. Retention of Information

We retain personal information only for as long as necessary for reservation management, customer support, legal compliance, and business operations.

When information is no longer required, we will delete or anonymize it when reasonably possible.

8. Your Rights

You may request access, correction, or deletion of your personal information by contacting us.

Depending on the nature of the request, we may need to verify your identity before taking action.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact

If you have any questions about this Privacy Policy, please contact us:

Club Focus Shibuya
Email: info@club-focus.tokyo